Frequently Asked Questions
Everything you need to know about SnapOtter.
Are my files safe and private?
All processing happens on your own server. Your files are never sent to any external service. SnapOtter runs entirely on your infrastructure.
Is SnapOtter really free?
Yes. SnapOtter is open source under AGPL-3.0 with no hidden fees, no subscription plans, no usage limits, and no premium-only features. A commercial license is available for organizations that need proprietary use.
Do I need an internet connection?
No. SnapOtter runs fully offline once deployed. No external API calls are made. It works in completely air-gapped environments.
Are there any file size or usage limitations?
No artificial limits. You can process as many files as you want, at any size. The only constraint is your server's hardware resources.
What AI features are included?
SnapOtter includes 19 local AI tools for background removal, upscaling, OCR, transcription, face detection, colorization, noise removal, photo restoration, and more. All models run on your hardware.
Does SnapOtter collect any analytics?
Anonymous product analytics is on by default and never includes your files or their contents. Turn it off any time with a one-click admin toggle in Settings > System > Privacy.
Can I use SnapOtter in my company?
Yes. Under AGPL-3.0, you can use it freely as long as you comply with the license terms. For proprietary or closed-source use, a commercial license is available.
How do I update SnapOtter?
Pull the latest Docker image and restart the container. Your data persists in the mounted volume.